Privacy Policy

1.Introduction

This Privacy Policy ("Policy") describes how 5g88 ("5g88", "we", "us", "our"), the operator of the online sportsbook and casino platform at https://5g88.bid, collects, uses, stores, and discloses personal data relating to individuals ("you", "your") who register an account, access the platform, or otherwise interact with 5g88 services.

5g88 processes personal data in compliance with applicable data protection legislation. By registering an account or using the 5g88 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not use the 5g88 platform.

This Policy should be read alongside our Terms & Conditions, which are available at /terms-conditions, and our Responsible Gaming Policy at /responsible-gaming.

2.Data Controller

5g88 is the data controller responsible for the personal data collected through the platform. As data controller, 5g88 determines the purposes and means of processing personal data in accordance with applicable law. Where 5g88 engages third-party data processors, it does so under data processing agreements that require those processors to handle personal data only in accordance with 5g88's instructions and applicable legal requirements.

For all data-related enquiries, including subject access requests or complaints, you may contact the 5g88 data protection team via the contact details set out in Section 14 of this Policy.

3.Data We Collect

5g88 collects personal data from you in several ways, including directly when you register and use the platform, automatically through technical systems, and in limited circumstances from third parties. The categories of personal data we may collect include:

• Identity Data: Full name, date of birth, national identification or passport number (for age and identity verification purposes);
• Contact Data: Email address, Malaysian mobile phone number, and where provided, residential address;
• Financial Data: Payment method details including bank account information, e-wallet identifiers (Touch 'n Go, Boost, GrabPay, DuitNow), and transaction records;
• Account Data: Username, encrypted password, account preferences, responsible gaming settings, and bonus history;
• Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and access logs;
• Usage Data: Betting history, game session data, platform navigation data, and feature interaction records;
• Communications Data: Records of your interactions with 5g88 customer support, including live chat transcripts and email correspondence.

5g88 does not collect special category data (such as health, racial, or political data) except where strictly necessary for the purpose of fulfilling responsible gaming obligations, and only with your explicit consent or where otherwise permitted by law.

4.How We Use Your Data

5g88 uses the personal data collected for the following purposes:

• To create and manage your 5g88 account, including identity and age verification;
• To process deposits, withdrawals, and other financial transactions in MYR;
• To operate, maintain, and improve the 5g88 platform, Sportsbook, Casino, and Slots products;
• To detect and prevent fraud, money laundering, and other prohibited activities;
• To provide customer support via live chat, email, and WhatsApp;
• To personalise your platform experience, including offering contextually relevant promotions;
• To fulfil regulatory and licensing obligations under the applicable international gaming authority framework;
• To send transactional communications (e.g., deposit confirmations, withdrawal status updates, bet settlements);
• To send promotional communications where you have opted in to marketing, which you may opt out of at any time.

5.Legal Basis for Processing

5g88 processes personal data on the following legal bases:

• Contract Performance: Processing is necessary to fulfil the contract between you and 5g88, including operating your account and processing transactions;
• Legal Obligation: Processing is required to comply with anti-money laundering laws, responsible gaming regulations, and international gaming authority licensing requirements;
• Legitimate Interests: Processing is necessary for 5g88's legitimate business interests, including fraud detection, platform security, and service improvement, where those interests are not overridden by your data protection rights;
• Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

6.Data Sharing & Disclosure

5g88 does not sell your personal data to third parties. We may share your data in the following circumstances:

• Service Providers: Licensed third-party service providers engaged to operate parts of the platform, including payment processors (Maybank, CIMB, Public Bank, Touch 'n Go, Boost), game content providers, and fraud prevention services — all bound by data processing agreements;
• Regulatory Authorities: Where required by law or by 5g88's international gaming authority licensing obligations, including anti-money laundering reporting requirements;
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections;
• Legal Process: Where disclosure is required by a court order, law enforcement request, or other legally binding obligation.

7.Cookies & Tracking Technologies

The 5g88 platform uses cookies and similar tracking technologies to operate and improve the platform experience. Cookies are small text files stored on your device that allow the platform to recognise your browser and remember certain information about your session.

We use the following categories of cookies:

• Strictly Necessary: Required for the platform to function, including maintaining your login session and secure areas;
• Functional: Remember your preferences such as language settings and game lobby layout;
• Analytics: Aggregate, anonymised data about how players use the platform, used to improve product features;
• Marketing: Used to present relevant promotional content based on your interaction history, subject to your consent.

You may control cookie preferences through your browser settings. Disabling strictly necessary cookies may impair platform functionality, including the ability to log in to your 5g88 account.

8.Data Retention

5g88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:

• Active account data is retained for the duration of your account relationship with 5g88;
• Transaction and betting records are retained for a minimum of five (5) years following the transaction date, in compliance with anti-money laundering regulatory requirements;
• Identity verification documents are retained for a minimum of five (5) years following account closure;
• Support correspondence is retained for three (3) years following the date of last contact.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with 5g88's data destruction procedures.

9.Data Security

5g88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and 5g88 servers;
• Encryption of sensitive data fields (including passwords and payment details) at rest;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Multi-factor authentication options for player accounts, including SMS-based 2FA.

Notwithstanding the above, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your 5g88 account has been compromised, contact our support team immediately at [email protected].

10.Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 5g88:

• Right of Access: You may request a copy of the personal data 5g88 holds about you;
• Right of Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to retention obligations under applicable law;
• Right to Restriction: You may request that processing of your data be restricted in certain circumstances;
• Right to Portability: You may request a copy of data you have provided to 5g88 in a structured, machine-readable format;
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to Withdraw Consent: Where processing is consent-based, you may withdraw consent at any time.

To exercise any of these rights, please contact us using the details in Section 14. We will respond to verified requests within thirty (30) days. We may request identity verification before processing any data subject request.

11.Children's Privacy

The 5g88 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by an underage individual, we will immediately close the associated account and delete the relevant data. If you believe a minor has accessed the 5g88 platform, please contact us immediately at [email protected].

12.Third-Party Links

The 5g88 platform may contain references to third-party services, including payment processors and game content providers. 5g88 is not responsible for the privacy practices of third parties, and this Policy does not apply to any third-party websites or services accessed via links from the 5g88 platform. We encourage you to review the privacy policies of any third-party services you use in connection with 5g88.

13.Changes to This Policy

5g88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be notified to registered players via in-account notification or email to your registered address at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the 5g88 platform after the effective date of any update constitutes your acceptance of the revised Policy.

14.Contact Us

For all data protection enquiries, subject access requests, or privacy complaints, please contact the 5g88 data protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the 5g88 platform
• WhatsApp: Provided to registered players upon account creation

We aim to acknowledge all data protection enquiries within two (2) business days and to resolve them within thirty (30) days, unless the complexity of the request reasonably requires additional time, in which case we will notify you accordingly.